Refund Policy

Retrograde Labs Last updated: May 28, 2026

We want you to be happy with your purchase. If something isn't working out, you can request a full refund within 14 days of purchase - no questions asked.

How to Request a Refund

Email [email protected] with your order number within 14 days of your purchase date. We'll process the refund promptly and respond within 1-2 business days.

Refunds are processed through Paddle and typically appear within 5-10 business days depending on your bank or card provider.

After 14 Days

We'll still review refund requests submitted after the 14-day window on a case-by-case basis if:

• You experienced a technical issue that we are unable to resolve within a reasonable time frame.
• You were charged more than once for the same product due to a billing error.
• The product was materially misrepresented on its product page.

Questions

If you're unsure whether a product is right for your setup, reach out before purchasing - we're happy to help.

[email protected]